The Government of Ghana is set to introduce a WhatsApp-based system to enable citizens to report power outages instantly, in a move aimed at improving response time and enhancing communication within the energy sector.
The initiative was announced by the Minister of Energy and Green Transition, John Abdulai Jinapor, who indicated that the new digital platform will allow users to report faults directly via WhatsApp without relying on traditional call centres.
Speaking at the final day of the President’s resetting tour of the Northern Region, Dr. Jinapor emphasised government’s commitment to strengthening the electricity, renewable energy, and petroleum sectors.
“We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication,” he stated.
According to him, the upcoming system is designed to eliminate delays often associated with hotline reporting and ensure faster deployment of technical teams to affected areas.
“We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time,” he explained.
The move represents a significant shift toward real-time service delivery, with authorities expecting the platform to reduce downtime and improve customer satisfaction in electricity distribution across the country.
The rollout is also expected to deepen digital engagement in Ghana’s power sector, leveraging mobile technology to bridge long-standing gaps in fault reporting and response efficiency.
Industry observers believe the system could mark a turning point in how utility services interact with consumers, particularly in an era where digital accessibility continues to expand rapidly.
